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			src="/giid/images/GMAR Logo.png" /></td>
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		<b style="color: black; font-family: Arial; font-size: 8pt">Search
		Related Links
		</b><br>
		<select id="GMARLink" name="GMARLink"
			style="color: gray; font-family: Arial; font-size: 8pt;"
			onChange="callGMARLink(this)">
			<option selected="selected" disabled="disabled">Select a link</option>
			<!-- <option value="../customizedPages/GMAReLearningCourses.jsp">GMAR eLearning Courses</option>  -->
			<option value="../customizedPages/GMARProductDocuments.jsp">GMAR
			Product Documents</option>
			<option value="http://agpma502.gso.aexp.com/bg/login.jsp">GMAR
			Business Glossary</option>
			<option
				value="https://square.aexp.com/BusinessUnits/GlobalMerchantServices/MerchantServicesAmericas/AboutMSAmericas/Pages/MerchantforceWelcomePage.aspx">MerchantForce
			Link</option>
			<option
				value="/giid/help/WebUser/WebHelp/Lang_1033/MicroStrategy_Web_Help.htm">MicroStrategy Web Help</option>
				<option
				value="https://teams.aexp.com/sites/marc_documents_library/_layouts/WordViewer.aspx?id=/sites/marc_documents_library/Shared%20Documents/GMAR%20Training%20Calendar/GMAR%20Training%20Calendar.docx&Source=https%3A%2F%2Fteams%2Eaexp%2Ecom%2Fsites%2Fmarc_documents_library%2Fdefault%2Easpx%3FRootFolder%3D%252Fsites%252Fmarc%255Fdocuments%255Flibrary%252FShared%2520Documents%252FGMAR%2520Training%2520Calendar%26FolderCTID%3D0x012000114868573269AF49BFEB15A8B9A28994%26View%3D%7B47A300F7-CD2D-4B1C-A4EC-CAC08CCF13E6%7D%26InitialTabId%3DRibbon%252EDocument%26VisibilityContext%3DWSSTabPersistence&DefaultItemOpen=1">GMAR Training Calendar</option>
		</select></td>
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	<tr>

		<td align="center"><b
			style="color: black; font-family: Arial; font-size: 17pt">Welcome
		to GMAR Knowledge Database</b></td>
	</tr>
	<tr>
		<td></td>

	</tr>
	<tr>
		<td colspan="3" background="/giid/images/KDBheader.png" height="36px"></td>
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		<td align="center" colspan="3"
			style="color: black; font-family: Arial; font-size: 15pt"><b><u>Frequently
		Asked Questions</u></b></td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt">GMAR
		Knowledge Database FAQ supplies a suite of frequently asked questions
		and answers about customer learning capabilities to enable the best
		experience in the GMAR Platform through the MARC reporting or RAMP
		query applications.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>What
		is the MARC Knowledge Database?</b><br />

		The MARC Knowledge Databases is a repository for information and links
		associated with common topics related to GMAR and MARC. Its components
		are accessed in MARC through a drop-down menu on all MARC screens.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>Where
		can I find GMAR reference materials that I can download for a personal
		copy?</b><br />
		The Knowledge Database has a drop-down selection called <a
			href="#"
			title="GMARProductDocuments" onclick="callOtherGMARLink(this.id)" id="picklist3">GMAR Product
		Documents</a>, which lists the types of reference documents available and
		the links required to access them.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>Where
		can I find information on the GMAR Training courses I need to take?</b><br />
		The Knowledge Database has a drop-down selection called <a
			href="#"
			title="GMAReLearningCourses" onclick="callOtherGMARLink(this.id)" id="picklist2"> GMAR eLearning
		Courses </a><font color="#585858">(Presently Under Construction)</font>, which provides detailed instructions and links needed to
		access the suite of MARC Training activities and curricula through the
		Amex <a
			href="https://amex.sumtotalsystems.com/sumtotal/app/management/LMS_LearnerHome.aspx?FromLogin=1"
			target="_blank" title="My Learning">My Learning</a><font color="#585858"> (Presently Under Construction) </font>tool.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>Why
		do I need to take the GMAR eLearning courses?</b> <br />
		MARC is a complex and highly functional reporting system through which
		all levels of users, novice, intermediate, and experienced will need
		to navigate to produce optimum business reports. Technically and
		functionally, the complexity requires a high level of understanding
		which can be confusing on several levels; this confusion is addressed
		and alleviated by a series of courses designed to take the user from
		high-level concepts to low-level processing.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>How
		do I determine which GMAR eLearning courses are appropriate to take?</b> <br />
		The Knowledge Database's drop-down selection called 
			<a href="#" title="GMAReLearningCourses"
			onclick="callOtherGMARLink(this.id)" id="picklist2">GMAR eLearning
		Courses</a><font color="#585858"> (Presently Under Construction)</font> provides high-level guidance as to user-appropriate training
		courses. However, a thorough explanation is provided within the <a
			href="https://amex.sumtotalsystems.com/sumtotal/app/management/LMS_LearnerHome.aspx?FromLogin=1"
			target="_blank" title="My Learning">My Learning </a><font color="#585858"> (Presently Under Construction)</font> curricula;
		specifically, the MARC Training Pre-Curricula Self-Assessment will
		drive the user to selecting the appropriate curriculum (Level One,
		Level Two, or Level Three).</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>How
		do I provide feedback on GMAR Training eLearning courses?</b> <br />
		In each of the three MARC training curricula, the final LMS activity
		is a mandatory survey through which the user may provide rating and
		freeform feedback.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>What
		other opportunities are there for GMAR/MARC training beside the
		Knowledge Databases documents and the eLearning courses?</b> <br />
		The GMAR business team schedules quarterly face-to-face and virtual
		sessions each year, and also schedules 'Office Hours' for addressing
		questions and impromptu training needs. In addition, a MARC user may
		contact <a href="mailto:GMAR.Customer.Support@aexp.com ">
		GMAR.Customer.Support@aexp.com</a> for any issues, suggestions or general
		questions. The recipient of that email group will route the question
		to the appropriate team/person for review/action.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>How
		do I provide feedback on these additional GMAR/MARC training
		opportunities?</b> <br />
		A MARC user may contact <a
			href="mailto:GMAR.Customer.Support@aexp.com ">
		GMAR.Customer.Support@aexp.com</a> to provide feedback on any GMAR/MARC
		training opportunity. The recipient of that email group will route the
		feedback to the appropriate team/person for review/action.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>Where
		do I go to find information on definitions and usage of GMAR data
		elements?</b> <br />
		The Knowledge Database has a drop-down selection called <a
			href="http://agpma502.gso.aexp.com/bg/login.jsp"
			target="_blank" title="GMAR Business Glossary">GMAR Business
		Glossary</a>, which takes the user directly to an online 'dictionary that
		lists attributes and their definitions.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>Where
		do I go to find MARC Best Practices and processing Tips?</b> <br />
		The Knowledge Database's drop-down selection called <a
			href="#"
			title="GMARProductDocuments" onclick="callOtherGMARLink(this.id)" id="picklist3">GMAR Product
		Documents</a> provides access to the MARC User Guide, which contains
		sections on MARC FAQ and Best Practices.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>Where
		do I go to find out which MARC reports are available and how to access
		them?</b> <br />
		The Knowledge Database's drop-down selection called <a
			href="#"
			title="GMARProductDocuments" onclick="callOtherGMARLink(this.id)" id="picklist3">GMAR Product
		Documents</a> provides access to the MARC User Guide, which contains
		sections that provide a variety of matrices of all MARC reports, their
		access paths, their descriptions, and a detailed report profile that
		details key information on each template.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>Where
		do I go to find how a MARC report relates to a former iWeb report?</b> <br />
		The Knowledge Database's drop-down selection called <a
			href="#"
			title="GMARProductDocuments" onclick="callOtherGMARLink(this.id)" id="picklist3">GMAR Product
		Documents</a> provides access to the <a
			href="https://teams.aexp.com/sites/marc_documents_library/Shared%20Documents/MARC%20KDB%20Product%20Documents/MARC%20User%20Guide%20KD.pdf"
			target="_blank" title="MARC User Guide">MARC User Guide</a>, which
		contains an appendix on MARC-iWeb report matching.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>Where
		do I go to find how MARC processes hierarchies?</b> <br />
		The Knowledge Database's drop-down selection called <a
			href="#"
			title="GMARProductDocuments" onclick="callOtherGMARLink(this.id)" id="picklist3">GMAR Product
		Documents</a> provides access to the <a
			href="https://teams.aexp.com/sites/marc_documents_library/Shared%20Documents/MARC%20KDB%20Product%20Documents/MARC%20User%20Guide%20KD.pdf"
			target="_blank" title="MARC User Guide">MARC User Guide</a>, which
		contains an appendix on GMAR Hierarchies.</td>
	</tr>
	<tr>
		<td colspan="3"
			style="color: black; font-family: Arial; font-size: 11pt"><b>Where
		do I go for questions/information on GMAR, or to resolve processing or
		training issues?</b> <br />
		The user should contact the standard GMAR help site through this email
		address: <a href="mailto:GMAR.Customer.Support@aexp.com ">
		GMAR.Customer.Support@aexp.com</a>.</td>
	</tr>
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		<td align="center"><font size="2" color="gray">Copyright
		&#169; 2009 American Express Company</font></td>
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